How We Make A Difference

A record number of attendees participated in our Franchise Relations Clinic, held at the front end of this year's IFA convention.  Read entire post

We were privileged in February to be invited to present at the "University of 7-Eleven" in Dallas Texas where 800 Field Consultants had come together to learn and share effective ways to serve their franchisees. Read entire post

After six gruelling years completing her Masters in Organisational Psychology, Joanna Connelley has joined FRI as Research and Development Manager. FRI are committed to creating professional development opportunities for young, talented psychologists and we are delighted to have Jo leading this team. Read entire post

Our Senior Associate, Debb Lowe, has been on a study tour to the USA to review trends in multi-unit franchising. This is a growing phenomenon in franchising around the world. Read entire post

The Franchise Association of New Zealand (FANZ) invited us to conduct a full day workshop for its members on “How to deliver effective field support”. This is a topic we love to teach.  Read entire post

Two weeks after being involved in our popular Franchise Relations Clinic at the IFA convention in Orlando, re:Group President, Jan Muhleman, visited Greg back in Australia with her husband Tom. It turns out that Tom is an accomplished guitarist and plays in a well known band. Read entire post

Recruiting quality franchisees is probably the hottest issue facing franchisors today. With this in mind our Senior Associate, Debb Lowe, conducted a series of franchisee selection research briefings with franchisors in Australia and New Zealand.  Read entire post

We contributed several presetations to the Franchise India Conference in Delhi. The Indian franchisors were extremely receptive. One workshop due to finish at 5.30pm didn’t end until 9.30pm due to audience enthusiasm! Read entire post

One of the highlights of our most recent Forum was the franchisee panel where six top performers from several franchise systems gave frank and honest feedback to the 110 or so franchisors in the audience on what they need to do to pick up their game! This is the second Forum we have run especially for franchise marketing professionals. And based on participant feedback it was an enormous success with 98% saying it was definitely a worthwhile investment. Read entire post

Greg Nathan and Debb Lowe conducted, briefings in Brisbane, Sydney and Melbourne on the detailed findings from our research project into predictors of franchisee performance. A research paper with trends and data was provided to all participants who were also encouraged to reflect on how they could use the research results to improve their franchisee selection practices. This research has of course been fundamental to the launch of our new franchisee selection tool, the Nathan Profiler. Thanks to Deacons in Melbourne and Dymocks in Sydney for hosting these events.